Today, more than ever before, the markets in which we all sell our products and services, require us to be more competitive and cost efficient. The era of quality being an excuse for higher cost is gone.

To be competitive today we must maintain the high quality of our products and services, while at the same time minimizing the cost. This is a major dilemma for many companies and the focus of significant cost.

• Why does a simple question about your product or service require extensive research time before answering?
• Why do you spend your time looking for information that you know should be easily accessible?
• Why do you have to verify the latest information on your product or service prior to depending on it?
• Why does a reduction in workload not always result in a reduction in manpower costs?
• Why does it cause confusion, and ultimately increase costs, when simple enhancements to processes are implemented?

If these are concerns you have, then you probably need help.

If you haven't asked, maybe it is time you did.

In today's world we need to understand our products and services, and their relationship to industry so:

• Questions can be answered quickly and accurately.
• The best information is made available, so that the best decisions can be made.
• Decisions to buy or react to operational problems can be made quickly and correctly.

Without the correct information, informed decisions can not be made.

Of course, along with the need for information availability, comes a considerable price tag. Usually the more information required to be maintained, the more labor intensive it becomes.

So what choices do you have?

• Do you reduce the quality of your responses or,
• Do you pay the price for the capability an hope you do not price yourself out of the market?

What if you could maintain the quality of the responses and still reduce costs?

This is where ACI can help.

It is not ACI's intent to sell you a large and expensive program to replace your existing one. We would rather help you to use your current system more effectively.

Only by understanding your business, products, and processes can ACI help you develop reasonable recommendations.

ACI's methods are simple. We bring in an assessment team to evaluate:

• What information you are maintaining,
• What you really need,
• Who needs it
• Your methods of maintenance,
• Optimizing its presentation.

We analyze and formulate a model of your processes and data flow. Based on the model, we identify the inefficiencies and provide our recommendations. Then we work with you to develop your action plan.

As an additional service, ACI can manage the actions and cultural changes required for your plan implementation.

It is ACI's experience, that we will find areas of inefficiency and potential cost savings in even the best configuration and data management system. We at ACI are committed to helping you realize those cost savings while ensuring that your high quality standards and level of service are not compromised.